October 18, 2017
The modern medium(s) available to transact information in the digital age doesn’t change the need to communicate, they only change the how; and, of course, the speed at which information is distributed and consumed. Cave drawings from the Paleolithic era are some of the earliest forms of communication. Drawings of animals, shapes, and people tell […]
October 3, 2017
No matter how quick and friendly your homeowner and community management customer support staff is, low value, repeatable queries are best handled in a self-service fashion. What is self-service? Think of the self-checkout kiosk at your local grocery store or an ATM at the bank. Self-service leverages technology, machines, and automation to service customer’s low […]
September 25, 2017
We live in a world where websites, mobile devices, and apps run our lives. Yet, some communities and management companies still struggle with adopting and implementing new technology. How do we encourage the adoption of new software and technology in community associations? It’s actually really simple: You must budget for it. Just about everything we […]
September 18, 2017
Community Association and HOA Websites are becoming mainstream. They used to be vitamins, now they’re more like oxygen — necessary to survive in the digital age. If your community association had an HOA website 10-15 years ago, it was “cool” or a competitive advantage for community association management companies. Today, if your community or HOA […]
September 11, 2017
The increase of rental property throughout community associations and HOA’s is on the rise, there’s no doubt. And just because you’re a “tenant”, doesn’t necessarily mean you don’t care. When is the last time you bought a DVD? How about the last time you bought a CD? The preference of buying and selling goods and […]
Join #hoa and #condo professionals who get our content first.
We don't believe in contractural agreements without a trial. If we're not a good fit, cancel at any time.